Help Desk Services Overview

New Account Request

Use this form to request access to advancement technology for an employee. Whenever a new employee is onboarded, the supervisor or hiring manager should submit this form to ensure they get access to the tech tools they need to do their best work. We will also use this information to update your org chart on the Advancement Hub. While it is mostly used for new employees, it can also be used to request new access for current employees.

You will need the following information to complete the New Account Request form:

Employee info (name, Computing ID, job title, email, unit, business address)
Start date (if they are a new hire)
Supervisor name
Role and responsibility information

Let the Advancement Community member know about your new hire!

Consider filling out our staffing form to notify the community of your new team member.

Employee Off-boarding (Located in People and Business Operations)

This form should be filled out whenever an employee leaves your unit to ensure that their access to delicate systems are revoked. There are options to select whether they are leaving to such as another advancement unit or the university entirely.

You need the following information to complete the Employee Off-boarding form:

Employee info (name, Computing ID, department, title)
Where they are transferring to
End date

Request Help with a Tech Tool

You can get help with all Advancement Technology Tools using this form. Simply select the software you need assistance with and select the categories that best fit your problem. Support and User Access is the most commonly used.

Categories for the Request Help form:

Simply select the application you need help with and choose your issue.

I need my password reset - this also has it's own high priority form for quicker resolutions
I need to be shown how to do something - request guidance, documentation or deskside support
I'm getting an error message - get assistance with troubleshooting and technical issues, screenshots are very helpful for this option
I need additional access - request new or more advanced access to systems
Other - for everything else, be prepared to provide some more information